Know more about International Orders

Does tokenz-rakhi.com deliver internationally?

How is shipping rate calculated for my international order?

Do you price your products differently for international customers?

NO! Absolutely no! we have a single price for all species on the planet earth... whether you buy from India or US or UK or anywhere else on the globe we charge same. There is no price change based upon your location.

Why do you not offer free shipping options for International customers?

We just want to be fair! Most of the online stores which ship internationally from India include the shipping fee in the product price and keep product prices very high to cover shipping costs... so customer may see a 'free shipping' badge but actually pays a much higher shipping charge which is irrationally calculated. At Tokenz Rakhi we charge shipping on actual value of the order which we think is a fair and ethical way.

Can i pay with my international card and get the order shipped to India address?

Absolutely yes. we can easily do that. simply fill your shipping and billing details accordingly on checkout page and pay though your international card. Our team shall do the needful. If there is any specific query simply email us at reachus@tokenz.com

Can i trust you guys for my order. Are you guys real?

We are very real :) flesh and blood and lots more! Tokenz Rakhi is one of the most loved and trusted organisations to buy handmade products from India. We are exclusive partners with the pioneers of Indian Handicrafts sector like Dastkar. We also work with many Non- profits like Jugaad, Blue Mango Trust and many more.You can read 100's of awesome reviews on our facebook page here from customers all around the globe. You can also check reviews here on third party platform and on social reviews page. We would love to hear from you if you have any query :) drop us a mail at reachus@tokenz.com

How do i contact Tokenz Rakhi customer support?

Drop us a mail at reachus@tokenz.com to contact Tokenz Rakhi team. We shall reply by the next working day. You can also contact us by clicking here

Do i need to create a account/sign-up for making an order?

It is not mandatory to create an account, but we recommend creating an account with us. It helps us keep internet spam and bots out of the way. It makes your purchase safe and secure too.

How long does it take to ship a product internationally?

We only sell the stuff which is available with us in warehouse. We maintain 100% inventory. What you see on the site catalog is stocked with us. Once the payment is confirmed, we dispatch products within 24 hours and share tracking details with you.

Are there some items which are restricted for international shipments?

Yes. Items like cosmetics or consumables are restricted for international shipments. To know more about it drop a mail at reachus@tokenz.com and we can let you know if there are items in your order which are restricted for your country. But usually most of the items we sell are accepted for international shipments. You can go ahead and make your order; we'll let you know if there are any items of such nature.

Can you hold my order?

Yes. Once the order is paid for we can hold it till you want us to.

What are available modes of payments?

You can pay for your orders through International Credit Card via our Payment Gateway Razorpay or Paypal or direct bank/wire transfer to our bank account. All on-line payments are secured.

My payment has failed! What shall I do now?

Keep calm and mail us at reachus@tokenz.com with your order ID and let us look into the matter. It happens sometimes due to various reasons. Just relax! We will find a way to make you pay!

Why are shipping charges too high?

Unfortunately, we live in a strange world with so many unnecessary borders and taxes! We can't control international shipping charges. We charge as per actual rates, and have negotiated for the best possible rates.

What if there are any local taxes/custom charges for my order when it reaches me?

We cannot make sure how custom authorities in your country would act upon seeing awesome stuff from Tokenz Rakhi! If there are any extra charges at local customs you need to take care of them when goods are delivered to you. We’ll surely assist you all the way. If in any case you are unable to receive the shipment due to duty issues, we shall not be liable for it. for more information regarding this please write to us at reachus@tokenz.com

How will you deal with custom delays?

We keep personal track of all the international shipments. We push hard to avoid delays. If there are some unavoidable situations we expect you to be patient and let us handle the case.

Can I gift wrap the order?

Sure, just drop us a mail at reachus@tokenz.com and we will do a complementary gift wrap for you. :)

Can I include a personal message with my gift order?

Just drop us a mail at reachus@tokenz.com and we will write it on your behalf on a sheet of handmade paper with love :)

Do you have cheaper options to ship other than EMS or DHL?

We ship only with DHL, FedEx, Aramex & EMS as we've found them most reliable through our past experiences. They give us the best possible rates for you. But if you have any other shipper in mind let us know, we can find rates for you from them.

How can I track my order?

After we have shipped your order you'll receive a tracking number which can be tracked here here

Can I return, cancel or exchange my order?

If we've not shipped your order yet from warehouse you can make as many alterations possible. But once we have shipped your order for a destination other than India, it is not possible to exchange/cancel/return the parcel. So would request you to double check before you give us a go ahead. If you still want to return the parcel, you'll have to bear the return shipping charges. As soon as we receive the parcel in our warehouse, we'll issue a full refund of your order value. In case you have received the a faulty or defective product please reach out to us here - Contact Us Page and we shall do our best to satisfy you.

Is my credit card info secure while ordering?

Absolutely! We won’t share your personal information with anyone. Because we understand therefore we respect your privacy. We take extreme care with your details. At no time does even Tokenz Rakhi have access to your credit card, debit card or any bank details, thus making your payment ultra secure.The security of your personal information is important to us at Tokenz Rakhi. Hence, we've partnered with a leading Payment gateway for our online payment services. When you enter sensitive information such as a credit card number on our registration or order forms, they encrypt that information using our secure socket layer technology (SSL).While making an online order the payment gateway stores your card number in encrypted form for a limited amount of time, and our employees at Tokenz Rakhi do not have access to this information. We do not store PIN data or 3-digit security codes. We follow generally accepted industry standards to protect the personal information submitted to us from unauthorized access or disclosure, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we try our best to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or other acts or omissions.

My question is still unanswered??

For special questions, just drop us a mail at reachus@tokenz.com or call +91-1234 123 123 and we will surely have an answer. :)